Social Distancing is in effect for the foreseeable future. We want to assure you that Corporate Settlement Solutions (CSS) is here for you. We are paying close attention to how this crisis is impacting our industry, our clients, and our own internal operations.
Our team acknowledges how hard it has been for our industry to keep up with the massive surge in order volume. We are pleased to report that turn times at CSS have not significantly changed, and we are monitoring this metric daily. Our staff is working around the clock to communicate these changes as they happen. This includes delays, closures, industry news, and individual client updates about the specific impact in their geographic footprint.
Check out a few of our updates below:
In addition to keeping our customers well-informed, CSS is rapidly and continuously adapting its operations to ensure that our customers can continue to close their loans as planned. We have increased our spectrum of valuation products to include new drive by and desktop products that accommodate the updated GSE requirements. We are also leveraging technology that allows borrowers to conduct their own interior inspections. In addition, CSS was an early adopter of remote online notary closing technology, working with industry-leading providers such as Notary Cam, Notarize, and Pavaso. We are now increasing our use of that technology to facilitate online closings, while continuing to adjust our in person notary closing processes to keep the borrower and the notary safe. Overall, CSS is constantly seeking out opportunities to leverage technology that allows us and our customers to continue business as usual during these challenging times.
If you are not already subscribed to COVID-19 Updates, feel free to do so to keep up on this situation as it evolves. If you are experiencing difficulty with turn times or order volumes, Contact Us to see how we can help.